With 25+ years in service management and operations, I've led a 70-member service team working around the clock, managing over 10,000 tickets a month for MSPs; and heading up IT for their customers and managing the MSPs performance, and I've seen the challenges of both sides of the fence.

I've now for to the point where I want to give back and have set a crazy goal: to help 350,000 MSPs and IT Teams improve their service maturity, delivery, and operations by 2032.

I offer a wide range of 'knowledge services' (advisory, coaching, consulting, mentoring, and training) across most areas of an MSP's business. The only things I don’t touch are sales, marketing, HR, and legal.

I also love speaking at industry events and hosting peer-groups and educational sessions.

One of my favourite client issues? "My service desk is like the "Wild West"!"