Mark is a director of Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for IT support businesses around the world.

He is the author of the books, MSP Secrets Revealed ep #1 & #2 and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com.

He is a regular online and live conference speaker on the subject of customer service, the power of habits, customer experience and online marketing for MSPs. His live MSP website teardowns are always a crowd pleaser.

He has completed 400+ MSP website reviews over the last year or two and so knows a thing or two about what works AND what doesn't.